Skip to content
AskVault Docs
Try Free →

Login and signup

Written by , Founder, AskVault · Reviewed by Aashiq
Last updated: · 3 min read

Signup flow

Three required fields, no credit card:

  1. Visit askvault.co/signup.
  2. Enter your work email. Personal Gmail/Yahoo accounts allowed but rate-limited.
  3. Enter a password. Minimum 12 characters with at least one number and one symbol.
  4. Click Sign Up.
  5. Check your email for the verification link. Click it within 24 hours.
  6. Verified. You're redirected to the onboarding flow.

The whole flow takes about 60 seconds plus email-check latency.

What you get on day 1

  • 14-day Growth trial. 15,000 queries, 5 workspaces, up to 40 MB of indexed content.
  • No credit card. Convert before day 14 by adding a payment method. Don't convert, and the account drops to Free (100 queries per month, 5 MB cap).
  • All 13 channels unlocked during the trial. Test WhatsApp, Slack, voice, anything.
  • Built-in onboarding wizard. Crawl your site, generate Brand DNA, ship a widget in 5 minutes.

The trial isn't time-extended on free-plan downgrade; trial features stay live for the full 14 days regardless.

Login flow

Two paths:

Email and password.

  1. Visit askvault.co/login.
  2. Enter email and password.
  3. Click Log In.
  4. Redirected to your default workspace dashboard.

Google OAuth.

  1. Click "Continue with Google".
  2. Pick the account.
  3. Redirected to dashboard. See Google OAuth setup for details.

If you signed up with email and password, you can't log in via Google to the same account unless you link them under Account Settings > Linked Accounts.

Session and token behavior

After login:

  • Access token lives 15 minutes. Used on every API call.
  • Refresh token lives 30 days. Auto-refreshes the access token in the background.
  • Idle logout at 14 days of inactivity. Comes back via login screen.
  • Multi-device login allowed; up to 10 concurrent sessions per account.

Sessions are scoped per device. Revoke under Account Settings > Active Sessions.

Password requirements

  • Length. 12 characters minimum.
  • Composition. At least one digit and one symbol.
  • Common-password block. We check against a list of 100,000 leaked passwords (HaveIBeenPwned k-anonymity API). Passwords matching are rejected.
  • No personal-info match. Password can't equal your email or name.

We don't enforce arbitrary rotation (research shows forced rotations weaken passwords by encouraging predictable suffixes).

Email verification

After signup, a verification email fires within 30 seconds. The link expires in 24 hours.

Unverified accounts have limits:

  • Can't index more than 5 MB of content.
  • Can't deploy to channels other than the widget.
  • Can't invite team members.

Resend the verification email under Settings > Verify Email > Resend. See email verification details.

Password reset

Three steps:

  1. Click "Forgot password?" on the login screen.
  2. Enter your email. We send a reset link if the account exists. (Same response if not, to avoid leaking which emails are registered.)
  3. Click the link, set a new password. Link expires in 60 minutes.

See password reset details.

Two-factor authentication

Optional but recommended. Under Account Settings > Security > Two-Factor Auth:

  • TOTP authenticator apps (Google Authenticator, 1Password, Authy).
  • SMS backup codes for account recovery.
  • Required for Enterprise accounts.

Once enabled, every login asks for the 6-digit code after password.

Single sign-on (SSO) for Enterprise

Enterprise accounts can require SSO via SAML or OIDC:

  • Okta, Azure AD, Google Workspace, OneLogin supported.
  • SSO-only mode disables email and password login for the team domain.
  • JIT provisioning auto-creates user accounts on first SSO login.

Configure under Account Settings > Security > SSO. Available on Enterprise plans only.

Common pitfalls

"Email already in use" error. You may have signed up before and forgotten. Try password reset.

Verification email not arriving. Check spam. If still missing, change your email under Account Settings or contact support; we'll re-send manually.

Locked out after 5 failed login attempts. 15-minute cooldown. Use password reset to bypass.

Can't log in via Google after email and password signup. Link the accounts under Account Settings, or vice versa.

FAQ

Do I need a credit card to start?

No. The 14-day Growth trial is fully unlocked without payment info. Add a card before day 14 to keep Growth features; otherwise the account drops to Free.

Can I change my email after signup?

Yes. Under Account Settings > Email, request a change. New email gets a verification link.

What if I forget my password?

Use the password reset flow on the login screen. Link expires in 60 minutes.

Can two team members share one login?

Technically yes, but use team invites instead. Shared logins break audit trails and lock out one user when the other is logged in elsewhere.

How do I delete my account?

Under Account Settings > Danger Zone > Delete Account. Confirmation required. All data wiped within 30 days.

Was this page helpful?