Login and signup
Signup flow
Three required fields, no credit card:
- Visit
askvault.co/signup. - Enter your work email. Personal Gmail/Yahoo accounts allowed but rate-limited.
- Enter a password. Minimum 8 characters.
- Click Sign Up.
- Check your email for the verification link. Click it within 24 hours.
- Verified. You're redirected to the onboarding flow.
The whole flow takes about 60 seconds plus email-check latency.
What you get on day 1
Every new signup starts a 14-day Free plan trial.
- 14-day Free plan trial. 50 messages per month, 1 workspace, up to 5 MB of indexed content, 1 team member.
- No credit card. Upgrade to a paid plan any time to keep your agent and data. See pricing for what each paid tier unlocks.
- Web widget only. The Free plan deploys to the web widget and shared chat page; WhatsApp, Slack, Telegram, and other channels require a paid plan.
- Built-in onboarding wizard. Crawl your site, generate Brand DNA, ship a widget in 5 minutes.
The workspace expires 14 days after signup. Upgrade to a paid plan before then to keep it active.
Login flow
Two paths:
Email and password.
- Visit
askvault.co/login. - Enter email and password.
- Click Log In.
- Redirected to your default workspace dashboard.
Google OAuth.
- Click "Continue with Google".
- Pick the account.
- Redirected to dashboard. See Google OAuth setup for details.
If you signed up with email and password, you can't log in via Google to the same account unless you link them under Account Settings > Linked Accounts.
Session and token behavior
After login:
- Access token lives 15 minutes. Used on every API call.
- Refresh token lives 7 days. Auto-refreshes the access token in the background; after 7 days you're prompted to log in again.
- Multi-device login allowed.
Sessions are scoped per device. Revoke under Account Settings > Active Sessions.
Password requirements
- Length. 8 characters minimum.
We don't enforce arbitrary rotation (research shows forced rotations weaken passwords by encouraging predictable suffixes). We recommend a long, unique password (a password manager makes this easy) even though we don't require special characters.
Email verification
After signup, a verification email fires within 30 seconds. The link expires in 24 hours.
Unverified accounts have limits:
- Can't index more than 5 MB of content.
- Can't deploy to channels other than the widget.
- Can't invite team members.
Resend the verification email under Settings > Verify Email > Resend. See email verification details.
Password reset
Three steps:
- Click "Forgot password?" on the login screen.
- Enter your email. We send a reset link if the account exists. (Same response if not, to avoid leaking which emails are registered.)
- Click the link, set a new password. Link expires in 60 minutes.
Common pitfalls
"Email already in use" error. You may have signed up before and forgotten. Try password reset.
Verification email not arriving. Check spam. If still missing, change your email under Account Settings or contact support; we'll re-send manually.
Locked out after 5 failed login attempts. 15-minute cooldown. Use password reset to bypass.
Can't log in via Google after email and password signup. Link the accounts under Account Settings, or vice versa.
FAQ
Do I need a credit card to start?
No. Signup starts a 14-day Free plan trial without payment info. Upgrade to a paid plan any time to raise the message, workspace, and content limits; otherwise the workspace expires after day 14.
Can I change my email after signup?
Yes. Under Account Settings > Email, request a change. New email gets a verification link.
What if I forget my password?
Use the password reset flow on the login screen. Link expires in 60 minutes.
Can two team members share one login?
Technically yes, but use team invites instead. Shared logins break audit trails and lock out one user when the other is logged in elsewhere.
How do I delete my account?
Under Account Settings > Danger Zone > Delete Account. Confirmation required. All data wiped within 30 days.