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Revise a bot answer and train

Written by , Founder, AskVault · Reviewed by Aashiq
Last updated: · 3 min read

When to use

For specific imperfect bot answers:

  • Customer asked a question.
  • Bot answered, but the answer was wrong or incomplete.
  • Agent edits the bot's reply to what it should have said.
  • AskVault saves the corrected pair for future retrieval.

Different from editing knowledge sources; "revise and train" is conversation-level.

How to revise

In the conversation view:

  1. Click the bot's reply.
  2. Click "Revise & Train".
  3. Edit the answer to what it should have been.
  4. Optionally edit the question to capture variants.
  5. Click Save.

Within 30 seconds, the Q&A pair lives in your knowledge base as a high-weight entry.

What happens next time

When a customer asks the same or similar question:

  1. Retrieval finds the trained Q&A pair with high relevance.
  2. Bot uses the corrected answer.
  3. About 90% of revised answers are reused on next similar query.

Audit trail

Every revision logs:

  • Original bot answer.
  • Revised version.
  • Reviewer (agent).
  • Timestamp.

Useful for QA and tracking accuracy over time.

Bulk review

Reviewer dashboard under Analytics > Bot Answers > Review:

  • Low-CSAT bot answers sorted by frequency.
  • Recent conversations with bot replies.
  • One-click filter for "needs revision".

About 5 to 10% of bot answers benefit from manual review in early days; drops to under 1% as knowledge matures.

Bot self-improvement

After revision:

  • The new Q&A pair is retrievable immediately.
  • Bot accuracy on similar questions lifts measurably.
  • Compounds over time. Most teams see 15 to 25% accuracy lift in 90 days through ongoing revision.

Limits

  • Trained Q&A pairs per workspace. Plan-dependent (up to MB cap).
  • Revision rate. Up to 100 per day per workspace.
  • Audit retention. 365 days standard.

Common pitfalls

Revising too eagerly. Not every imperfect answer needs revision. Focus on high-frequency questions.

Wrong question phrasing. Revise both question and answer; capture how customers actually ask.

Conflicting Q&A pairs. Two trained pairs for similar questions. Periodically audit and dedupe.

FAQ

Does this re-train the model?

No. We add a Q&A pair to your knowledge index. The base model is unchanged.

Can multiple agents review?

Yes. All workspace-Editor and above can revise.

Will the customer see the revised answer if they re-ask?

Yes within 30 seconds. The bot uses the corrected pair.

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