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Migrate from CustomGPT to AskVault

Written by , Founder, AskVault · Reviewed by Aashiq
Last updated: · 4 min read

Why teams migrate

Common drivers:

  • Channels. CustomGPT focuses on widget plus API; AskVault native multi-channel.
  • Skills. AskVault's 14 built-in skills cover support workflows (collect_lead, escalate, ticketing).
  • Identity verification. Built-in HMAC.
  • CRM integrations. Native HubSpot, Salesforce, Stripe.

Migration timeline

About 2 weeks:

  • Days 1-3. Sign up; index content.
  • Days 4-7. Configure skills, identity verification, channels.
  • Days 8-12. Parallel test against CustomGPT.
  • Day 13. Switch production.
  • Day 14. Cancel CustomGPT.

Re-index content

Re-crawl URLs or re-upload files. About 5 to 30 minutes depending on content size.

Setup steps

  1. Sign up at askvault.co. 14-day Growth trial.
  2. Index content via Knowledge Hub.
  3. Configure widget in Widget Studio.
  4. Enable skills: collect_lead, escalate_to_human, etc.
  5. Test in Chat Playground.
  6. Deploy widget on production.

Side-by-side

FeatureCustomGPTAskVault
Channels native1 to 213
Built-in skillsFew14
Identity verificationLimitedHMAC built-in
Native integrationsLimited12
Source citationsYesYes
Audit logsLimited365 days standard
Compliance evidenceLimitedSOC 2 Type II

Switchover

Script-tag swap on your website. Keep both running for 3 to 5 days to validate.

Common pitfalls

Forgetting to cancel CustomGPT. Calendar reminder for day 14.

Channel surprise. CustomGPT customers expect widget-only. Test WhatsApp/Slack rollout carefully.

Identity mismatch. Re-issue HMAC secrets.

FAQ

Will customer experience change?

If done well, no. Same chat surface, more capability.

Will I save money?

Usually. Depends on usage and channels. Multi-channel is where savings compound.

Can I migrate progressively (channel by channel)?

Yes. Start with widget; add channels over weeks.

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