Billing settings
How billing details work
There is no billing-settings panel in AskVault: no legal name, billing address, tax ID, secondary billing email or invoice-format fields to edit. Billed through Dodo Payments, our merchant of record, for every customer: India included. Razorpay is a legacy gateway and is no longer the active payment path for new or existing subscriptions.
- Tax. Dodo Payments works out the tax that applies where you are, such as VAT or GST, adds it at checkout and shows it as a separate line on the invoice.
- Tax ID (VAT-ID, GSTIN). If you need one shown on your invoices, contact support with the number and the invoice it is for.
- Invoices. The Billing page lists them for paid plans. See Billing dashboard.
- Billing emails. There is no second billing email to add.
API access
There is no public API for billing details today. To change the details on your invoices, contact support.
Invoice retention
Invoices are issued and held by Dodo Payments, our merchant of record. AskVault does not store copies.
Common pitfalls
Wrong tax ID. Invoices rejected by your finance team. Copy your VAT-ID or GSTIN from your registration document when you contact support.
Wrong country. Tax is calculated for the wrong country. Check before subscribing. (Every plan is billed in USD, whatever the country.)
Finance team needs the invoice. Download it from the Billing page and forward it; there is no second billing email to add.
FAQ
Can I get past invoices reissued with my tax ID?
Contact support with your VAT-ID or GSTIN and the invoice number. Dodo Payments issues the invoices, so support will tell you what can be corrected on one that already exists.
Does asking for an invoice correction affect my subscription?
No. Your subscription, price and next billing date are unchanged.
Can I have separate billing per workspace?
No. All workspaces under one account share a single subscription and invoice.
I pay for two AskVault accounts with the same billing email. Can a refund on one affect the other?
Once this protection is enabled, no. Our payment provider can file two AskVault accounts under one billing customer when they share an email address, for example after you delete an account and sign up again. AskVault matches each refund and each failed payment to the subscription it belongs to. If a payment can't be tied to exactly one account, nothing changes on either account, and our team reviews it. Automatic duplicate-subscription cleanup only touches subscriptions bought from the same AskVault account.