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Activity feed

Written by , Founder, AskVault · Reviewed by Aashiq
Last updated: · 3 min read

What appears in the feed

8 event categories:

  1. Conversations. New, escalated, resolved.
  2. Bot. Skills fired, knowledge gaps, fallbacks.
  3. Team. Logins, claims, releases, role changes.
  4. Knowledge. Source added, sync completed, source deleted.
  5. Integrations. Connected, disconnected, errors.
  6. Billing. Plan changes, payment events.
  7. Webhooks. Subscription created, delivery failures.
  8. System. API key activity, security events.

About 100 to 500 events per day on a typical workspace.

Where to find it

Dashboard > Activity Feed. Live stream view.

Per-conversation timeline. Filtered to one conversation's events.

Filters

Per view:

  • Event type.
  • Date range.
  • Actor (user, bot, API key).
  • Affected resource (conversation, contact, knowledge source).

Real-time updates

  • 30-second refresh by default.
  • WebSocket-driven real-time push (when browser supports).
  • Pause toggle if streaming feels overwhelming.

Use cases

Manager oversight. Senior agent watches feed during peak hours, intervenes if pattern spotted.

Daily review. End-of-day filter to "Bot answered with thumbs-down" for QA.

Incident response. During outage, filter to "Channel errors" to assess scope.

New-team onboarding. Watch real conversations to learn the bot's behavior.

Notifications

Some feed events trigger notifications (see Notifications):

  • Conversation escalated → email plus Slack.
  • Knowledge gap → daily digest.
  • Payment failed → immediate email.

Export

For audit or analysis:

  • Filter to specific events.
  • Click Export > CSV.
  • Up to 10,000 events per export.

Limits

  • Retention. 90 days standard.
  • Export size. 10,000 events.
  • WebSocket connections per user. 5 concurrent.
  • Refresh interval. 30 seconds default.
  • Categories tracked. 8 event types.

Common pitfalls

Feed too noisy. Apply tighter filters.

Missing events. Filter accidentally hiding. Reset filters.

Real-time push lag. Browser firewall blocking WebSocket. Falls back to polling.

FAQ

Can I customize what shows in the feed?

Yes via filters. Save filter combinations as views.

Does this slow down the dashboard?

No. Server-streamed, low overhead.

Can I see events from before retention window?

Retained 90 days. Older events archived in audit log if Enterprise.

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