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Delete your account

Written by , Founder, AskVault · Reviewed by Aashiq
Last updated: · 3 min read

Before deleting

Three things to handle first:

  1. Export your data. Account Settings > Export All. JSON or CSV.
  2. Pause any active integrations pointing at AskVault from your side.
  3. Pay any pending invoices. Outstanding balances must clear.

How to delete

5 minutes:

  1. Open Account Settings > Danger Zone > Delete Account.
  2. Pick reason (helps us improve).
  3. Type "DELETE MY ACCOUNT" verbatim.
  4. Click Confirm.

Within 30 seconds:

  • Login disabled.
  • All workspaces soft-deleted.
  • Subscription cancels.
  • Final invoice issued (prorated).

Soft-delete window

30 days:

  • Data preserved but inaccessible.
  • Login disabled.
  • Email support to restore.
  • Restoration takes about 30 minutes.

After 30 days:

  • Hard delete. Data wipes from primary storage.
  • Backups continue 60 more days, then purge.
  • Not recoverable after 30 days.

What's preserved (briefly)

Some data persists longer for legal compliance:

  • Billing records. 7 years for tax law.
  • Audit logs. Retention per plan.
  • Compliance evidence. As required.

GDPR Right to Erasure overrides most retention; request explicitly and we coordinate.

Linked accounts

What happens to:

  • Google OAuth link. Removed; your Google account unaffected.
  • External integrations. OAuth tokens we hold are revoked. Upstream services (Stripe, HubSpot, etc.) keep their own records.
  • Widget tokens. Invalid; any embedded widgets break within 60 seconds.

Data export before delete

Recommended:

  1. Account Settings > Export Data.
  2. Format: JSON or CSV.
  3. Wait (large accounts take 15 to 60 minutes).
  4. Download via secure link (7-day validity).

Saves to your local machine. Don't skip this step.

Pending invoices

If you have outstanding charges:

Multi-account

If you have multiple AskVault accounts (rare):

  • Delete each separately.
  • Each has its own data and billing.

Recovery within 30 days

If you change your mind:

  1. Email support@askvault.co.
  2. Confirm identity (billing card last 4, account email).
  3. Account restores within 30 minutes.
  4. Billing resumes at next cycle.

Limits

  • Soft-delete window. 30 days.
  • Backup retention. 90 days from deletion.
  • Confirmation phrase length. Exact "DELETE MY ACCOUNT".

Common pitfalls

Forgot to export. No data recovery after 30 days. Always export first.

Pending invoice blocks delete. Pay or contact billing.

Customer data unhandled. End-customer GDPR requests must complete before workspace delete.

FAQ

Will deleting cancel my subscription?

Yes immediately.

Can I just disable login temporarily?

Not via Danger Zone; use 2FA + complex password to discourage access. Full deletion is the path.

Will deletion delete my Google account?

No. Only AskVault. Google account unaffected.

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