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General settings

Written by , Founder, AskVault · Reviewed by Aashiq
Last updated: · 2 min read

Fields

Five basic fields:

  • Workspace name. Display name shown in dashboard, hosted page, transactional emails.
  • Slug. URL portion (/c/{slug}).
  • Default language. 35 supported.
  • Timezone. For analytics rollups, SLA business hours.
  • Locale. Date/time formatting (US, EU, IN, etc.).

Workspace name

Editable any time. Used in:

  • Hosted page header.
  • Widget welcome.
  • Bot system prompt ({workspace_name} placeholder).
  • Email subject lines.

Slug

The /c/{slug} URL.

  • Editable once per 7 days (rate-limited to prevent breaking links).
  • Lowercase, hyphens, alphanumeric.
  • Old URL redirects to new for 30 days post-change.

Default language

The bot replies in this language unless visitor message clearly uses another. Auto-detection overrides default per message.

35 languages including English, Spanish, French, German, Hindi, Mandarin, Japanese.

Timezone

Affects:

  • Analytics buckets (daily rolling at midnight local time).
  • SLA business-hours rules.
  • Scheduled reports.
  • Audit log display timestamps.

Locale

Sample formatting:

  • US: "May 15, 2026" plus 12-hour time.
  • EU: "15 May 2026" plus 24-hour time.
  • IN: "15-05-2026" plus 24-hour time.

API access

Terminal window
curl -X PATCH https://api.askvault.co/v1/workspaces/ws_xxx \
  -H "Authorization: Bearer ak_xxx" \
  -d '{"name":"Acme Support","default_language":"en"}'

Limits

  • Slug change. Once per 7 days.
  • Timezone change. No limit; affects future analytics.
  • Name change. No limit.

Common pitfalls

Slug change breaks inbound links. Wait 30 days for redirect; or notify users first.

Timezone mismatch. Analytics show wrong daily buckets. Confirm timezone matches team's primary location.

FAQ

Can I change the workspace ID?

No. IDs are permanent. The slug is what's URL-visible and changeable.

Will timezone change affect past analytics?

No. Past data preserves UTC timestamps; only display changes.

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