Appearance - style your chat widget
What you can change
Open Appearance in the dashboard. The settings include:
| Setting | Options |
|---|---|
| Brand colour | Any hex colour |
| Bot name | Up to 100 characters |
| Avatar and logo | An image URL |
| Welcome message | Up to 500 characters, with a welcome layout choice |
| Suggested questions | Up to 5, or hide starter prompts |
| Panel | Bubble (corner), Centered Copilot, or Docked (an input bar at the bottom of the page) |
| Position | Bottom right or bottom left |
| Theme | Auto (match site), light or dark |
| Response language | Match the visitor's language, or a fixed language |
| Input placeholder, footer text, dismissable notice, composer disclaimer | Short text fields |
| Per-message action bar | Copy and thumbs up/down under each reply |
| Inline citation chips | Show sources inline |
| Powered by AskVault badge | Remove on Growth and above Growth+ |
For the full list with limits, see widget customization.
Seeing your changes
The editor shows a live preview. After you save, the widget on your site picks up the new settings on the next page load; the server caches settings for about a minute, so allow that long.
Brand DNA
During onboarding AskVault suggests a colour and logo from your homepage. Use Refresh and Apply in the Brand DNA section to update them; see Brand DNA.
Developers
The embed snippet accepts a few data- attributes: data-position, data-theme, data-panel-mode, data-open-delay, data-launcher-icon and data-teaser, which are listed in widget customization. The widget's colour comes from Widget Studio: a data-color attribute is overridden by the colour you save here once the widget loads. From your page's JavaScript you can call AskVault.track, AskVault.setUser and AskVault.clearUser. AskVault.open, close and sendMessage are rolling out. Rolling out
Limits
- No custom CSS. The widget runs in its own sealed container.
- Launcher icon. Uses AskVault's icons; custom launcher uploads are not supported.
- Position. Bottom left or bottom right only.
Common pitfalls
Changes not showing. Reload the page after about a minute.
Badge still showing. Removing it needs Growth or above.